Gofero Pvt Ltd will not be held responsible for any mishap/accident/injury/death/ Natural disaster, rites, curfew, landslide, and terrorism during the course of the tour.

Force Majeure or Acts of God:-During any Package period, unforeseen events can take place, these events may include but may not be limited to the following terrorism, civil unrest, rioting, war, natural disaster,typhoons,floods,landslide,political crisis,curfew.These acts among others are referred in travel industry as FORCE

MAJEURE, a French term meaning “Unforseeable Circumstances that prevent someone from fulfilling a contract.”No Cancellationor any refund will be made at any cost in case of bad weather, land-slide, any other natural disaster, political/national crisis, curfew, terrorism due to which the customer could not reach the destination/ airport/ railway station/ bus stand, which is beyond the control of the Agent/Hotel. It will be entirely at the risk and cost of the customer. All customershave to manage their stay, transport, Air, train & Bus fares and any further expenses at their own cost.

In case of booking cancellation, our cancellation policy will be applicable.

Hotels, Helicopter tickets, Transport are subject to availability at the time of reservation.

Rates are subject to change (without a prior notice) in case of a major fuel hike or hike in Government. taxes etc

Due to bad weather or technical reason if the schedule flight is cancelled / delay, Sonmarg/

Srinagar hotel/houseboat will consider No-Show for that day without any refund {In case client is not able to reach at their pre booked hotel/ destination}. Next day’s accommodation has to be taken care by the guest directly. Transportation would be charged extra if vehicle is used apart from the services booked.

In case of cancellation of the scheduled flight due to bad weather/Force Majeure/technical reasons, advance booked passengers would get the priority next day {as per the aviation management, current situations and previous rush}.

All passengers have to collect the refund amount directly from the Helipad. Smiling Trips will not be responsible in case the traveler does not get the refund from the aviation services.

Due to lack of payment if Charter’s official will advise you to put the cancellation stamp & sign in the Helicopter tickets {at Neelgarth/ Pahalgam Helipad} by them to collect the refund from passenger’s travel agents, in this case we can just process your refund request to the Charter’s office/ Authorized agents . Whenever we will get the refund will forward to the passengers. All refund will proceed after 55

-60 days of the over Amarnath Yarta. In case of any kind of delay in refund / Non Payment by the aviation services, our company will not be liable for thesame. Client can directly contact to the Aviation servicesfor refund. To claim the refund we would require the original Cancelled Tickets with stamp and sign {from Neelgarth/ Pahalgam Helipad and in Katra at Niharika Bhawan}. You have to put the compulsory cancellation stamp & sign in your helicopter tickets ,Without stamped tickets no refund request will be accepted.

Yatris travelling by helicopters to Panjtarnishall not be required to secure Yatra Permits but such Yatris will be required to produce Compulsory Health Certificates, duly issued by Authorised Doctors/ Institutes at the time of boarding the helicopter at Neelgrat/ Pahalgam. No Yatri shall be allowed to board the helicopter without first submitting theCHC

{Compulsory Medical Certificate}.

Children below 13 year in age, elderly persons above the age of 75 years and Ladies who are more than 6 weeks pregnant shall not be permitted to undertake the pilgrimage.

Passengers are requested to report at the departure helipad one hour before the notified departure time of the flight or at Reporting Time mentioned in the PTD. Passengers reportingbeyond these timings shall be treated as “NO SHOW” passengers {without any refund} and the Operator reserves the right to allot the seat to other passengers. For Panjtarni to Neelgrath sector, passengers will be boarded on a First Come First Serve Basis subject to availability of seats.

In case of bad weather or any technical reason if the flight is cancelled at Amarnath Or Vaishnodevi Sector then actual tickets cost @ Rs.

4000/- Per Ticket {via Neelgarth}. Rs. 8600/- Per Ticket {Via Pahalgam} & Rs. 2078/- Per Ticket {Via Katra} for round trip will be refunded from helicopter services. Transaction charges & taxes will not be refunded.

Helicopter Services could be any of the aviation services available in the sector. It could be eitherof

Pawanhans or Global Vectra or mixed from Neelgarth Route and from Pahalgam tickets will be of Himalayan Heli Services. The estimated timings of Helicopter Tickets are between 06:30 AM till 12:00 Noon

{for Same Day Package} & In Next Day Package tickets timing will be after 01:30 PM onwards via Neelgarth route.

Every passenger has to carry the hotelvouchers during the travel. Without Vouchers Check Inn at Hotel will not be granted.

Compulsory Photo identity proof has to be produced on Check-in (Passport, Voter Id, PanCard, driving licensee, Aadhar Card, and any other govt. approved ID etc.)

No replacement in accommodation is allowed during the stay. If guest(s)/passenger(s) get(s) stuck at Sonamarg / Panchtarani and want(s) their stay at Sonmarg only instead of Srinagar for the same day,they have make own arrangements at own cost only. Srinagar stay will consider No-Show without any refund.

If passenger(s) keep their vehicle for entiretour and could not visit any sightseeing, destination due to any reason, no refund of transportation will be allotted. Only Airport dropping shall be provided on the last day

No cancelation / refund request will be acceptable if the Shivling goes meltedearly.

Cancellation Policy:

• 20+ Days          : Non-refundable Booking Deposit  
• 20 – 15 Days   : 50% of Holiday cost
• 15 – 10 Days   : 75% of Holiday cost
• 10 – 00 Days   : 100% of Holiday cost